Optigold allows you to track support history, assign trouble tickets, and even comes with a knowledge base that you can build up (complete with pictures).

"Optigold is the BEST, MOST POWERFUL billing solution I have seen. You can't beat the tech support for anything. Post a question, or even call the company and your question is answered promptly and correctly. Thanks for making such a great program!"       More like this...

Support Calls
By simply pulling up a customer, you can quickly see their entire historical support history. The issue, resolution, technician, date, time, etc. are stored for each call. Optionally you can categorize calls to give you powerful reporting capabilities.

Powerful Reporting
You have the ability to run numerous reports based on tech support. You can see who your support 'abusers' are (who calls 10 times per week), how long the average tech call lasts, etc.

You want to know how many minutes on average it's taking from the initial sale call to the time they are entered into the system servers? No problem, it's just a click of a button. You can even use the reporting functions of Optigold to even schedule technician hours, with a quick bar chart broken down by total calls per hour.

Trouble Tickets
Each support issue can be assigned a unique trouble ticket number automatically which will always be tied to that issue. Trouble tickets can be emailed to the customer or other technicians.

Web Interface
If you have remote tech support personnel, they can log issues and view histories via the web interface.

Customers can also request a tech support call back via the customer web interface, which in turn automatically notifies the assigned technician(s).